Which industry and field consumer is the most difficult to safeguard rights? Yesterday, many enthusiastic readers called in to tell about their rights protection in the emerging industry of online shopping. The reporter learned that due to the lack of legal supervision, this industry has exposed many problems and become a difficult point for consumers to safeguard their rights.
Difficulty 1: The "three guarantees" responsibility is difficult to implement
Mr. Zhu reported to reporters yesterday that he purchased a Nokia mobile phone with a price of 1,140 yuan from a digital company in Guangzhou through the Internet at the end of last year. He just used it for a month and discovered that the mobile phone had a black screen failure and sent it back to the merchant's warranty for 4 months. There is still no news.
The reporter learned from the Municipal Association for Consumer Affairs that, although the product had a problem under the “Consumer Law†provision, the operator should bear related responsibilities. However, as operators on the Internet mostly come from all over the country, cross-provincial and city rights trading rights protection itself is difficult. Coupled with online shopping, it was not stated in advance that many sellers directly indicated “no invoices for goodsâ€. Most consumers did not ask for invoices, and did not explain the “three guarantees†responsibility in advance, which made it difficult to safeguard their rights.
Difficult two: counterfeit goods are difficult to distinguish
“Low-cost shoes were originally counterfeit goods!†College student Li Gang said yesterday that he had found a pair of Adidas sports shoes in a shop on the last few days. The mall's price was more than 800 yuan, and it was only 168 yuan. The operator also promised to be “affirming.†It is genuine." When the shoes were sent, Li Gang found out that the sneakers had a very rough work and were far from viewing the photos in the photos.
It is understood that some offline sellers have gradually shifted their positions to the Internet and evaded supervision. And because online sellers often use prices to “speakâ€, many sellers use inferior products to fill the Internet. And even if consumers find fake goods want to be returned, they also suffer from lack of evidence of rights protection businesses do not account. Because the online shopping vouchers are generally invoices and money orders, it is impossible to specify the features, models, etc. of the goods. This has caused difficulty for the relevant departments to handle and investigate and deal with them.
Difficulties 3: Online Fraud Recovery
Zhengzhou consumer Ms. Qi ordered a mobile phone with a price of 1,245 yuan in Xi’an "Special Best Digital Mall" mobile phone website. After the payment of 1,905 yuan in succession, the seller also paid the bill for various reasons. Ms. Keng, who has never received a phone, requested a refund. When the site was called again, the staff member said: The refund can be, but she must come to Xi'an to handle it. After the call, the other party has been shut down.
Many fraudulent companies use baits as low prices on the Internet. When consumers remit money into designated accounts on the website, consumers are required to remit money for various reasons. Otherwise, they will not be shipped. When consumers wake up, they often steal or change their name and continue to scam. In this regard, the relevant person in charge of the Association of Consumers in our city reminded that online shopping is best to choose merchants with higher credit transactions in the city, so that complaints and mediation are more convenient.
The newspaper today continues to open the “3-15†rights protection hotline. The public are welcome to call us. We will listen to your experience and challenges in rights protection and work with you to find the industries and areas that are currently the most difficult to defend.
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